Terms and conditions
Version : 1.1
Last updated : 2025-04-09
Country version : Canada
1. Introduction
Welcome to Marketpedia. By using our platform / application and our products & services, you agree to comply with these terms of use.
These Terms govern your usage of the platform and all associated products / services. If you do not agree, you may not use the platform.
Marketpedia’s website (marketpedia.ca) and its platform/application (app.marketpedia.ca) are the property of Adviz Media Inc., a company with its place of business at 39 rue Ogilvy Ouest, St-Hippolyte, Québec, J8A 3G5 (“Marketpedia” or “we”).
For any questions or clarifications regarding these terms, please contact our customer support : [email protected]
We will respond to any communication as quickly as possible.
2. Definitions
System
Platform: The software/application provided by us.
User: An individual that has an account on our platform.
Admin: A user who creates and manages a Team / Workspace.
Team / Workspace: A digital environment in which multiple users can be grouped. Users can belong to multiple Teams / Workspaces.
Account : Refers to the specific set of credentials (e.g., username, password, associated email address) assigned to or chosen by an individual.
User Account Access : Identification information necessary to allow each User to access Marketpedia’s platform and products.
Client : Natural or legal person using Marketpedia’s products.
Certified Users / Experts : Certification can enable the use of certain products with Users.
Products and services
Credits: Digital tokens that must be purchased before acquiring products.
Products: Items that are purchasable in our shop. Products can be Courses, Tools, and Assessments.
Certification: The attestation that a specific training given by Marketpedia has reached the targeted passing grade with a specific user. This unlocks the possibility to use certain products and affect visibility.
Assessments: A type of products offered by Marketpedia.
Synchronous Training: Training and Certifications offered by Marketpedia that are LIVE (face-to-face or videoconference).
Asynchronous Training: Training and Certifications offered by Marketpedia that are pre-recorded.
Product Fees: The fees, commissions, charges and/or prices payable for a Product.
Help Guides: Documents delivered or made available to the users of Marketpedia and which specifies the execution and operational details, policies and requirements applicable to the proper functioning of the Products.
Other
Claim: A third party legal action, cause of action, suit or claim brought by a party other than PARTNER.
3. Rights and obligations
3.1. General obligations
3.1.1. Permitted purposes
Marketpedia’s product and services and content will allow you to, for example and non-limited to :
- Refine your knowledge;
- Attend online and offline training (synchronous & asynchronous);
- Consult educational content;
- Download tools;
- Obtain an assessment of your Team / Workspace;
- Obtain personal assessment;
- Gain access to appropriate resources;
3.1.2. Your obligations
Your rights of access and use of our platform, products & services and content are subject to the following:
- Usage is only for permitted purposes;
- You agree to use the platform only for lawful purposes.
- You may not attempt to copy, reverse engineer, or exploit any part of the platform.
- You will not transfer, create, sell, loan, lease, sublicense or assign any rights granted to you (except with our prior written consent);
- You will not grant rights to Marketpedia and its Content;
- You will not copy, change, disassemble, decompile, derive, modify or extract any source code or data extracted from the Content;
- You will not exploit Marketpedia and its Content to harm or burden its capabilities.
- You will not communicate your connection details, including your password, to third parties;
- You will not use Marketpedia or its Content to harass, abuse, surveil, threaten or otherwise harm any person;
- You will not upload viruses, Trojan horses or other malicious code;
Usage of Marketpedia’s Application, Content, Product and Services for any purpose not expressly permitted by this Agreement is strictly prohibited.
3.2. Account & Access
In order to use Marketpedia products & services, you must register or create an account by providing the requested information. This will allow you to obtain unique identifiers (username and password). You acknowledge that you are fully responsible for all activities that are conducted on Marketpedia using your username.
Requested information contains personal information and is covered by the privacy policy.
All users are responsible for maintaining the confidentiality of their login information. It is your responsibility to notify us if you have reason to believe that your credentials have been stolen or improperly disclosed.
3.2.1. Teams / Workspaces and invitations
Users can access one or many Teams / Workspaces.
Admins managing Team / Workspaces can invite other users to join the platform and/or their team / workspaces.
When inviting users, rôles can be given to them for that particular team / workspace, which define the access level of that user in that team / workspace.
Users can be part of multiple teams / workspaces and have various roles in various team / workspaces.
3.2.2. Misuse
Each User Account Access provided by Marketpedia is unique and linked specifically to the user. Sharing or redistribution of this User Account Access without appropriate payment is strictly prohibited. This measure is intended to prevent unauthorized use and to ensure that Marketpedia products are used in accordance with the terms of this agreement.
In the event of a violation, Marketpedia reserves the right to revoke the User Account Access and take appropriate legal action.
If unauthorized sharing or misuse of User Account Access is discovered, the user must immediately notify Marketpedia’s support team. The notification must include all relevant details regarding the incident and the steps taken to address it.
3.3. Certified Users / Experts
Certified Users / Experts may not sublicense any products from Marketpedia without first obtaining explicit permission. This restriction is intended to protect Marketpedia’s intellectual property rights and to ensure that our products are only used by authorized parties. Any attempt to sublicense the Products without authorization will be considered a material breach of this Agreement.
3.3.1. Contradictory commitment
Third party or Certified Users / Experts must not provide any guarantees, promises or representations that contradict the commitments made by Marketpedia in this agreement. This includes, but is not limited to, warranties of product performance, quality or compatibility. Any statement contrary to Marketpedia’s commitments is null and void, and the user could be held responsible for the consequences resulting from such statements.
3.3.2. Promotion
The parties are free to promote the products at their own expense and at their own discretion. This may include marketing campaigns, advertisements, or other promotional activities.
All promotions must be conducted in accordance with Marketpedia’s guidelines for branding and product presentation. Marketpedia may provide guidelines or materials to assist in promotion, but the user is responsible for associated costs.
3.3.3. Inviting users
If you invite clients to the platform, they become users of the platform and agree to these Terms. You do not have ownership of these users.
3.4. Closing & Deletion
You may close your account at any time.
You may also decide to close a specific Team / Workspaces.
3.4.1. Return of Content
Upon deletion of your access to our platform, you must cease all use of our content and products and delete or destroy any copies you have made.
3.5. Cooperation with Marketpedia
Users must fully cooperate with Marketpedia to ensure compliance with contractual commitments. This may include providing information, attending meetings, and performing specific actions required for the proper functioning of the products and services.Shared Responsibilities: The parties must work together proactively to resolve any issues or obstacles that may arise in performance.
4. Products & Services
Products are used by a user inside a team / workspace. The usage and access to some products is limited to certifications.
4.1. Paid Products & Services
If you choose to use paid Products & Services, you agree to the pricing and payment terms.
4.1.1. Access to Products & Content
Access to products, content and training is granted under a limited, non-exclusive, and non-transferable license.
4.1.2. Pricing Criteria
The price of credits and products that users and Certified Users / Experts see is defined by Marketpedia and applied to Team / Workspaces.
Prices for products and credits may vary based on various criteria, such as (an non-limited to) location, product features, volume, currency.
4.1.3. Free products
The terms and conditions on free products are the same as paid products. There is only an exemption of real cost and credit cost for clients and users and Certified Users / Experts.
4.2. Payments
To access the products, the corresponding fees must be paid in full before delivery. The access to paid products is granted upon using Credits for its purchase. The access to the products will only be granted once payment has been received in full.
Payment must be made according to the agreed terms, and access to the products will be granted only after confirmation of payment.
Users can purchase individual virtual credits. This implies that the cost of products can be directly linked to each specific purchase and charged at the time of purchase.
Users can also purchase credits in advance, with a number of credits predefined in advance.
4.2.1. Payment System
All payments are securely processed by Stripe. Once payment is made, an invoice/receipt will be generated and automatically sent by Stripe to the email address you provided. You can view Stripe’s terms of use here and their privacy policy here.
4.3. Credit System
Products are purchased in our application using Credits. Credits must be bought in advance before buying products. Once purchased, these credits are added to the Team / Workspace and can then be used to purchase products in the shop. Credits can be used at any time to purchase products on our platform.
Pricing of products is displayed in Credits.
Credits offered as part of promotions or rewards are non-transferable and are subject to the specific terms of the promotion.
Our company reserves the right to modify or cancel credits in the event of suspected fraud or non-compliance with the terms of use.
Marketpedia reserves the right to deduct credits from your team / workspace if the case applies.
4.4. Modifications
Marketpedia reserves the right to modify the prices of products and credits.
Marketpedia may add new products, add new features, update existing products, update features, remove products, remove features, change the fees for existing products and/or credits, at any time and in its sole discretion.
We may also update payment terms.
Any change will be communicated to users before the changes come into force.
4.5. Invoice billing – Customer Service
In some cases payments can be gathered by our customer service / custom invoices and covered in specific agreements with clients. This refers to billing clients directly and outside of our application.
4.5.1. Late payment
In the event of late payment, late payment interest will be applied to overdue amounts at a defined rate of 2% per month. In addition to interest, penalties may be imposed for any payments made after the deadline.
Late fees will be calculated based on the total amount past due and will be added to the balance due. Marketpedia reserves the right to suspend access to products until payment in full, including interest and penalties, has been made.
4.6. Access to external resources
In certain circumstances, Marketpedia allows you to have access to external resources provided by third parties and/or will refer from within its products and services to third party solutions / products / services. You acknowledge and accept:
- that we do not have control over such resources;
- that we are not responsible for the content and availability of these resources; And
- that these resources are subject to their own conditions of use and privacy policies for which we assume no responsibility since the decision to consult them is yours.
5. Refunds & Cancelation
Marketpedia does not provide refunds for products. Credits earned when purchasing a product or subscription are non-refundable, but remain available for future use or until the team / workspace is closed.
5.1. Reallocation of Credits
In certain exceptional cases, it may be possible to reallocate credits to customers. This decision will be made at our discretion, depending on the specific circumstances.
If this case applies, the Credits will be credited to your team / workspacet; we will give you back the amount that was spent on products.
5.2. Cancelation of training
Marketpedia reserves the right to cancel a synchronous training session. In the event of cancellation on our part, 2 days notice will be given. The training will be rescheduled and provided to you on another date. We will endeavor to accommodate your schedule to arrange a new date that is convenient for you.
6. Termination and Suspension
In the event of a breach of your obligations or these Terms, we reserve the right, at our sole discretion, to suspend or to delete, at any time and without notice, your access to Marketpedia. Such suspension or deletion due to such a breach of your obligations will not entitle you to any compensation, damages or reimbursement and does not exempt you from needing to pay the amounts owed for the use of Marketpedia and its Content, if applicable.
Marketpedia can also terminate your access to specific products within the application, without cause or notice, which may result in the forfeiture and destruction of all information associated with your account and/or team / workspace and/or with the usage of these specific products.
This includes unused credits and/or products.
6.1.1. Return and destruction of Content
Upon termination and/or suspension and/or deletion of your access to our platform, you must cease all use of our content and products and delete or destroy any copies you have made.
7. Intellectual Property
7.1. Ownership
Marketpedia holds all intellectual property rights to its content, products software.
owned by us or our licensors.
All content offered by Marketpedia (“Marketpedia Content”) is the exclusive property of Marketpedia or its authors and partners. This includes but not limited to software, text, images, videos, graphics,illustrations, logos, patents, trademarks, service marks, copyrights, photographs, audio, music, user content and educational materials, and is protected by intellectual property rights, such as copyrights, trademarks, and patents.
Nothing in these Terms / Agreement shall be deemed to create a license in or under any such intellectual property rights.
You agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, or publicly create derivative works from any of Marketpedia’s Content, Products and Services.
7.2. Modification
You may not reuse, reproduce, or distribute content without our written consent.
It is strictly prohibited to modify, alter or create derivative works of Marketpedia products without obtaining prior written permission from us. This restriction guarantees the integrity and quality of the products provided by Marketpedia. Any unauthorized modification will be considered a violation of the terms of this agreement and may result in legal action.
7.3. Use of Trademarks
Users may use Marketpedia’s Brands / Trademarks solely in the context of promoting our products and services. Use must be reasonable and in accordance with our guidelines.Any use of Marketpedia Brands / Trademarks for promotional purposes must be approved (written approval) in advance by Marketpedia. Requests for use must be submitted to Marketpedia for review, and Users must not use any Brand / Trademark until written approval is received.
7.4. Improvements
Any developments, improvements, inventions, discoveries, or works created by any party in connection with the use of Marketpedia’s Products or in conjunction with Marketpedia shall be deemed the sole property of Marketpedia. This includes, but is not limited to, any software, product, extension, tool, training material, documentation, concept, design, or technology developed.
7.4.1. Suggestions
You may choose, or we may invite you, to submit comments or ideas about our Products and Services, including, without limitation, about how to improve our Products and Services or our products (“Ideas”).
By submitting an Idea, you agree that your disclosure is gratuitous, unsolicited, and without restriction and will not place Marketpedia under any fiduciary or other obligation, and that we are free to use the Idea without any additional compensation to you, and/or to disclose the Idea on a non-confidential basis or otherwise to anyone. You further acknowledge that, by accepting your submission, Marketpedia does not waive any rights to use similar or related ideas previously known to Marketpedia, or developed by its employees, or obtained from sources other than you.
7.5. Certified Users / Experts – Limited Licenses
Marketpedia grants Certified Users / Experts a limited, non-exclusive, non-transferable license to use Marketpedia Intellectual Property only to the extent necessary to fulfill its obligations and exercise its rights under this Agreement.
7.6. Content you provide
In certain circumstances, Marketpedia allows you to upload, share or provide your own content. By providing content, you confirm:
- that you are legally authorized to provide such content;
- that you agree to grant us a non-exclusive license to use and publish such content;
- that you waive the exercise of any moral rights in connection with such content;
- that you acknowledge that such content will be made available subject to these Terms; And
- that you agree that Marketpedia reserves the right to remove, delete or correct such content, as we deem appropriate, without prior notice:
- if a complaint is received regarding such content;
- if a notice of infringement of intellectual property rights has been brought to our attention;
- by order of a public authority; Or
- if we deem the content to be inappropriate or in breach of these Terms.
7.7. Protection of intellectual property
The parties must take all reasonable measures to protect and preserve the intellectual property of the other party. This includes, but is not limited to, protection against unauthorized use, reproduction or distribution of intellectual property.
7.8. Intellectual Property Infringement
Marketpedia reserves the right to take any legal action necessary to protect its intellectual property rights. Any violation of these rights may result in legal action and penalties in accordance with applicable law.
In the event of any violation or suspected violation of Marketpedia’s intellectual property by a User or any third party, You shall immediately notify Marketpedia and cooperate fully to remedy the situation.
8. Warranty, Liability and Disclaimers
8.1. General Limitations
Neither party will be liable to the other for any indirect, special, consequential or punitive damages, including, but not limited to, lost profits, lost revenue, lost data or lost business opportunities, even if advised of the possibility of such damages.
8.2. No Implied Warranty
The products are provided “AS IS”, without any implied warranty of merchantability, fitness for a particular purpose or freedom from defects. Marketpedia makes no implied warranties beyond those specifically stated.
8.3. Product Compliance
Marketpedia guarantees that the products supplied conform to the representations and descriptions made at the time of sale. However, this warranty only covers conformance to stated specifications and features, and does not guarantee specific results or freedom from unreported defects.
8.4. No Warranty for Third-Party Products or Services
Marketpedia assumes no responsibility for products or services provided by third parties, even if used in connection with Marketpedia’s products. Users agree not to hold Marketpedia responsible for any failures or shortcomings of third party products or services.
Marketpedia makes no warranties for any products or services provided by third parties. Users and Certified Users / Experts should refer to the specific guarantees offered by the third parties themselves. Marketpedia disclaims any responsibility for third party products or services that may be integrated into or associated with Marketpedia’s products.
8.5. Certified Users / Experts Guarantees to Customers
Certified Users / Experts are responsible for any guarantees or promises made directly to customers regarding the Products. Any independent guarantee offered by the partner is entirely their responsibility and is not binding on Marketpedia.
9. Governing Law and Disputes
Marketpedia, its Content, and these Terms are subject to the laws in force in Quebec, excluding any principle that could lead to the application of foreign laws. Any dispute will be submitted to the courts of the district of Montreal, in the Province of Quebec, which will have exclusive jurisdiction to resolve it.
9.1. Defense Obligations : Claim and Prompt notification
In the event of any claim or proceeding relating to the use of Marketpedia Products and Service, Application and/or Content, the parties must promptly notify each other and cooperate fully in investigating the suspected activity.
The parties must cooperate closely to investigate any suspected activity that could give rise to a claim. This cooperation includes providing all necessary information and participating in investigations proactively. This includes collecting and providing evidence, participating in strategic discussions and implementing corrective actions where necessary.
This rapid notification is crucial to enable an adequate and timely response.
9.2. Defense and Settlement
This rapid notification is crucial to enable an adequate and timely response.
- Defense and Settlement
If a claim is brought against Marketpedia or its partners due to use of the Products, Marketpedia reserves the right to direct the defense and control the settlement of the claim. Partners must provide all reasonable assistance requested to support this defense.
Defense Costs
Costs associated with defending a claim, including attorney’s fees and court costs, must be done by the party making the claim. If the claim results from a violation of the terms by a user, the user will be responsible for these costs.
10. Modification to Terms
We reserve the right to update these Terms at any time. We will notify you of any changes in advance.
Continued use of the platform constitutes acceptance of updated Terms. We will assume that you accept these changes if you access or continue to use Marketpedia or its Content; if you do not agree to these changes, you must stop using Marketpedia before these changes take effect.
